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Retail & e-commerce

Retail and e-commerce: free course

8 hours, fully free: the eight core ideas of selling, taken from the best sales books and applied to retail and e-commerce.

1

Foundations: trust and questions

4 h0/6
  1. Selling is helping someone decide+10 XP
  2. Real listening+10 XP
  3. Cold calls that earn a conversation+10 XP
  4. SPIN: four kinds of questions+10 XP
  5. Quiz: Foundations: trust and questions+15 XP
  6. Practice calls: Foundations: trust and questions+25 XP
2

From value to the close

4 h0/6
  1. The customer is the hero+10 XP
  2. Tactical empathy: labels, mirrors and the accusation audit+10 XP
  3. Asking for the order+10 XP
  4. A follow-up system that adds value+10 XP
  5. Quiz: From value to the close+15 XP
  6. Practice calls: From value to the close+25 XP